Cancel/Stop ACH & Check feature

Allow client to cancel an ACH & Check payments in the UI before the payment has been sent/pulled.

• Is there a grace period for checks?

• Is there a grace period for ACH txns?

Feedback: Considering this in the BO portal.

My reference is online shopping, often websites will have a small window of time where you can help yourself to canceling your order before it proceeds to the next step.

Current state: when a client needs to cancel their ACH payment, we instruct them to contact their bank to cancel their debit leg which would cancel the credit leg. This can take up precious time, whereas if there is a button they can click in the UI that instructs the payment to stop before it begins processing, this would give the client autonomy.

Client example: Advanced Machine (FNBO-Paymaker, standard ACH) - Chris accidentally executed an ACH payment for the wrong amount: $149.00 instead of $149.55. I noticed this and confirmed w/ Chris that he intended to send $149.55 and he said yes. Since they bank with FNBO I reached out directly to Rosa & CentimeSupport@fnni.com and Collin informed me of the following:

• We received the instruction from Centime around 9 AM and we sent the file for processing at 11:45 AM.

• For awareness, there could be other debits/credits on the file that would be impacted if we were to delete the file.

• I recommend working with your engineers on instructing a reversal on the ACH debit and stopping the ACH credit instruction.

• Future state, perhaps this feature can be made available for other payment types as well.